TERMS & CONDITIONS

Payment is due at the time of booking unless otherwise specified. A valid payment method may be kept on file and used for authorized charges associated with the reservation, including additional wait time, changes, or other applicable fees. Credit and debit card payments are subject to a 3.5% processing fee. Payments made by cash, Zelle, or Venmo are not subject to the card processing fee. Hourly reservations and specialty vehicle reservations generally require a 50% deposit to secure the vehicle and reservation. The remaining balance will be charged within 3 days prior to the scheduled service, unless otherwise specified.

Effective October 15, 2026, airport and point-to-point reservations canceled on the same day or the day prior to scheduled service are non-refundable. Reservations canceled 3 or more days in advance are eligible for a credit toward future transportation service. For special events, hourly reservations, and specialty vehicles, cancellations made on the same day or the day prior to service are non-refundable. Cancellations made 3 or more days in advance will result in forfeiture of the 50% deposit. At our discretion, some or all of the amount may be applied as a credit toward future service. No-shows and cancellations made after the scheduled pickup time are non-refundable.

We understand that delays happen and provide the first 15 minutes of wait time at no additional charge. Wait time from 16–25 minutes is subject to a $15 wait-time charge. Wait periods extending beyond 25 minutes may result in additional charges based on the circumstances and duration of the delay.

Airport reservations include 30 minutes of complimentary driver wait time plus a 10-minute grace period, calculated from the flight's recorded arrival at the gate. Wait time from 40–59 minutes is subject to a $20 charge. Wait time of 60 minutes or longer is subject to a $50 charge. We monitor flight information when available and make reasonable efforts to adjust for airline delays and schedule changes.

 Driver gratuity is not included in our transportation rates unless specifically stated otherwise. Gratuity is never required but is always appreciated when you feel your driver has provided exceptional service. Cash gratuities may be given directly to your driver, and drivers retain 100% of all cash gratuities received. 

As an overall policy, Principal Transportation does not provide or install child safety seats. Our drivers are not trained or certified to install child safety seats, and attempting to do so could create unnecessary liability or safety concerns. Clients are welcome to provide and install their own child safety seat. Principal Transportation and its drivers will not install, secure, inspect, or verify the installation of a client-provided child safety seat. Responsibility for proper selection, installation, and use remains with the client. When arranged in advance, we may be able to assist with storage of a client-provided child safety seat during transportation service.

Reservations scheduled on a major U.S. holiday are subject to a $25 holiday surcharge. Thanksgiving Day and Christmas Day are subject to a $50 surcharge instead of the standard holiday surcharge and are subject to driver availability. Reservations occurring during Thanksgiving week or Christmas week, defined as Sunday through Saturday, are subject to a $10 surcharge.

Reservations with a scheduled pickup time before 6:00 AM or after 10:00 PM are subject to a $10 early/late pickup fee.

Fuel prices can significantly affect the operating cost of professional transportation services. Reservations may therefore be subject to a temporary $5–$10 fuel surcharge, depending on the distance and duration of the reservation. When applicable, the fuel surcharge will be clearly identified as a separate line item. We will continue to monitor fuel prices and adjust or discontinue this surcharge as conditions warrant.

We understand that travel plans can change. Please notify us as soon as possible of changes involving pickup times, flight information, passenger counts, destinations, additional stops, or other reservation details.

We will make reasonable efforts to accommodate requested changes; however, changes are subject to driver and vehicle availability and may result in additional charges.

Vehicle recommendations and passenger capacities are based on the information provided at the time of booking. Clients are responsible for providing an accurate passenger count and advising us of significant luggage, mobility equipment, child safety seats, or other items that may affect vehicle capacity. If the originally reserved vehicle cannot safely accommodate the passengers and belongings presented at pickup, additional transportation may be required and may result in additional charges.

Limousines, Sprinters, party buses, buses, and other specialty vehicles may be provided directly by Principal Transportation or coordinated through our transportation network depending on availability and the needs of the reservation. Specialty and group transportation may be subject to minimum rental periods, deposits, cancellation requirements, vehicle-specific policies, and other terms communicated at the time of booking.

Transportation services are available 24/7 by advance reservation, subject to vehicle and driver availability. Our regular office hours for messages and general inquiries are Monday–Friday, 9:00 AM–5:00 PM. Clients with an existing reservation requiring immediate attention should contact our Operations Team at 817-983-8975.

By requesting, booking, or confirming transportation with Principal Transportation, LLC, you acknowledge that you have reviewed and accepted the applicable Terms & Conditions associated with your reservation.

Policies, rates, fees, and service terms may be updated periodically. The terms applicable to a reservation are those communicated or made available in connection with that reservation.